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Ticket #241 (closed defect: fixed)

Opened 2 years ago

Last modified 2 years ago

AlmostVPN Pro 1.0 RC2b uninstall script WIPES HARDDISK!

Reported by: diet@pirx.net Assigned to: andrei
Priority: high Milestone: AlmostVPN 1.0 RC3
Component: PreferencePanel Version: 1.0
Severity: blocker Keywords: Crash message 5370
Cc:

Description

RC2 crashes after install with the following message:

Problems with AlmostVPN Tool. Will crash now.

2006-08-18 08:00:47 +0800 : MoreSecurity? helperTool != NULL - /Users/atchijov/Work/xcode.workspace/LBToolbox/MoreIsBetter/MoreSecurity.m:2089

Change History

08/17/06 21:13:13 changed by andrei

  • keywords changed from Crash message to Crash message 5370.
  • status changed from new to assigned.

Could you please answer following questions:

  1. When you open "Get Info" dialog on the drive which contains your home directory, What do you see in "Format:" filed of "General:" section?
  2. Does your "/System" folder located on different hard drive/partition ?
  3. What do you see when you open "Get Info" on the drive/partition which contains "/System" folder?

08/18/06 11:17:04 changed by andrei

try this

http://idisk.mac.com/atchijov/Public/AlmostVPNPRO_RC2a.dmg.zip

If my assumptions are correct, you should get message "Can not install in ~/Library ..." and than it should just work.

Please let me know if it did work.

08/19/06 08:22:28 changed by anonymous

1. Mac OS Extended (Journaled) | 2. No | 3. Same as 1. |

Yes, error message of RC2a is:

Can not install AlmostVPNServer in

~/Library/Application Support/AlmostVPNPRO

Will try to install in

/Library/Application Support/AlmostVPNPRO

Prompts me for Amdin and password and installs.

But, AlmostVPNPro RC2a does not load. System Prefs panel remains empty.

08/19/06 09:34:49 changed by andrei

Could you please run this command for me and post its results to this ticket

ls -l /Library/Application\ Support/AlmostVPNPRO

Thanks

08/19/06 10:16:36 changed by andrei

I see what is going on. Definitive fix is coming in couple hours.

Still would like to see result of

ls -l /Library/Application\ Support/AlmostVPNPRO

08/19/06 10:37:12 changed by anonymous

The output is:

Fantomas-G4:~ TK$ ls -l /Library/Application\ Support/AlmostVPNPRO; exit total 240 -r-sr-xr-x 1 root admin 119460 Aug 18 23:07 AlmostVPNServer logout [Process completed]

08/19/06 11:55:32 changed by andrei

Ok, this one must work.

NOTE : Run "Uninstall" from this distribution before installing AlmostVPNPRO.prefPane.

http://idisk.mac.com/atchijov/Public/AlmostVPNPRO_RC2b.dmg.zip

08/19/06 23:15:36 changed by anonymous

  • summary changed from AlmostVPN Pro 1.0 RC2 crashing with cryptic message to AlmostVPN Pro 1.0 RC2b uninstall script WIPES HARDDISK!.

Yes, great: your uninstall script, Andrei, wiped out most of my harddisk including most of my documents! That is not acceptable for a software that is supposed to be 'release candidate'. Since AlmostVPN requires admin privilege to install, this is a particularly vicious mistake. I am really disappointed at this amateurish mistake.

08/20/06 00:07:27 changed by andrei

I am terribly sorry. You are absolutely right, it is unforgivable mistake. I guess it is not much of a conciliation for you, but I just want to let you know that I have withdrawn RC2b from circulation. Also I have posted "UGENT MESSAGE" on AlmostVPN home page about danger of Uninstall.

It is not much of an excuse, but the major reason why this happen was the fact that I was really pleased with the fact that I finally figured out the reason for that particular crash (it was bugging me for last month). And I was eager to get this fix to the customers (to you) so they can confirm that the problem has been solved.

I do not know if after this accident, you will want to have anything to do with Leaping Bytes in general and AlmostVPN in particular ( I am not sure if I would if I had this kind of experience). Unfortunately, I can not do anything about your wiped out hard drive. If you think of something that I can do to lessen the damage, please let me know (email me at andrei@leapingbytes.com). As of now, I am not in a position to provide you with any significant monetary compensation, but I will be more than happy to do my best to make you "forget" about this accident.

08/28/06 15:59:16 changed by andrei

  • status changed from assigned to closed.
  • resolution set to fixed.
  • milestone changed from AlmostVPN 1.0 RC3 to AlmostVPN 1.0 RC3.

I believe original problem was fixed with RC2b release.

Brand new Uninstaller created and gets shipped starting with RC2c

Both fixes will be part of RC3 regular release.